Privacy Policy
Your privacy matters to us at GreenPaperIsland
Information We Collect
When you contact us for corporate flower arrangements or gift services, we collect information you voluntarily provide. This includes your name, business name, email address, phone number, delivery addresses, and specific requirements for your floral needs. We also collect payment information when you place orders, though this is processed securely through our payment partners.
For our corporate clients, we may collect additional business information such as company registration details, preferred delivery schedules, and budget requirements. This helps us provide tailored service that meets your business needs.
Our website automatically collects certain technical information when you visit. This includes your IP address, browser type, device information, and how you navigate through our site. We use this data to improve our website performance and understand how clients find our services.
How We Use Your Information
We use your personal information primarily to fulfill flower orders and provide excellent customer service. This includes processing your orders, coordinating deliveries, creating custom arrangements based on your requirements, and communicating about your service needs.
We also use information to improve our services and website experience. This helps us understand which corporate floral services are most valuable to our clients and how we can better serve the business community in United Kingdom.
Information Sharing and Disclosure
GreenPaperIsland respects your privacy and does not sell your personal information to third parties. We only share information when necessary to provide our services or when legally required.
We may share necessary information with trusted service partners who help us operate our business. This includes delivery partners, payment processors, and technical service providers. These partners are contractually obligated to protect your information and use it only for the specific services they provide to us.
We may disclose information if required by law, court order, or government request. We may also share information to protect our rights, property, or safety, or the safety of our customers and employees.
Data Security Measures
We treat the protection of your personal data with utmost care and apply suitable technical and organizational safeguards to keep it safe. This involves secure storage, encrypted communications, and restricted access to personal information within our company.
Secure Storage
We store personal data in secure systems that have access controls and ongoing security monitoring.
Encryption
We encrypt sensitive data transmissions to safeguard information as it travels between your browser and our infrastructure.
Limited Access
Access to customer data is granted only to authorized staff who require it to perform services.
Although we employ robust security measures, no online transfer method is completely secure. We continuously update our security practices to defend against emerging threats.
Your Privacy Rights
You hold important rights over your personal data. Subject to applicable laws, you may be able to access, update, delete, or limit how we use your information.
To exercise these rights, contact us with the details at the end of this policy. We will respond within a reasonable period as required by law.
Data Retention
We keep personal data only as long as needed to deliver our services and comply with legal obligations. Retention durations vary by data type and purpose collected.
Typical Retention Periods:
- Customer contact and order data: 4 years after the last service interaction
- Payment records: 6 years for tax and accounting needs
- Website analytics data: 24 months for improvement analysis
- Marketing preferences: Until you unsubscribe or 1 year of inactivity
Cookies and Website Tracking
We employ cookies and analogous technologies to enhance your browsing experience and gain insight into how visitors interact with our site. Cookies enable us to recall your preferences and evaluate site performance.
You can manage cookie settings via your browser’s options. However, turning off some cookies might impact how the site works. For comprehensive details about our cookie practices, please consult our Cookie Policy.
Third-Party Links
Our site may include links to third‑party websites or services. This privacy policy covers only GreenPaperIsland and our site. We are not accountable for how external sites handle privacy.
We invite you to examine the privacy policies of any third‑party sites you access via links on our site.
Policy Updates
We may periodically revise this privacy policy to reflect changes in our practices, services, or legal requirements. When substantial changes occur, we will update the "Last Updated" date at the top of this policy.
We invite you to review this policy from time to time to stay informed about how we safeguard your privacy.
Contact Us About Privacy
If you have questions about this privacy policy, wish to exercise your privacy rights, or have concerns about how we manage your information, please reach out to us.
Contact Us About Privacy
GreenPaperIsland Privacy Team
Rose Court, London
London, United Kingdom WC2E 9HA
Email: [email protected]
Phone: +44 20 7946 0958
For privacy-related inquiries, please include "Privacy Request" in your subject line and provide as much detail as possible about your request. We aim to respond to all privacy requests within one week.